Frequently Asked Questions

Shipping & Handling

What happens if my package gets damaged or lost in transit?.

Not to worry! All our packages are fully insured. We will send you a replacement at no charge as soon as possible.

How much does shipping cost?

We are currently offering FREE shipping on all orders!

What countries do you deliver to?

We deliver worldwide except to countries with an embargo.

How long does shipping take?

Free Shipping usually takes 5 to 14 business days from the date your order is processed.  Express shipping options are available for an extra charge. Orders may be delayed due to weather conditions and the Holiday season.

How long does processing an order take?

Processing an order usually takes 1-3 business days from the date your order is made.

Is tracking available ?

Only orders over $50 will have tracking available .

What is the country of origin?

We are proudly owned and operated from Toronto, Canada.

Features & Functions

How do I use Rinset tags?

Tap the tag with your phone to start your washer/dryer timer and never forget your laundry again.

Where can I find the setup/user manual?

Set up instructions: For Apple’s iPhones | For Android Phones

How do I know if my phone is compatible?

Works with all major Android phones and iPhones 6s and above. If your phone can make contactless or tap payments, then your phone can work with Rinset tags.

Does Rinset tags use batteries?

Rinset tags are battery free and gets powered by your phones tap.

Are Rinset tags waterproof?

Yes, the laundry timer tags are 100% waterproof and water repellent.

Can Rinset Laundry Tags be used for other functions?

Yes, you can use Rinset tags to automate just about any phone activity.

Are Rinset tags magnetic?

Rinset tags are made with special magnetic material to gently attach to your washer or dryer for ultimate ease-of-use.

Will there be a Rinset App?

Yes! We are in the process of developing one soon. When the app is made we will send an update to all our Rinset users.